Guest Experience Role

Destination Concierge Specialist

Handle the guest requests and local details that make a journey feel deeply considered.

About this role

This role manages bespoke guest requests, local arrangements, special occasions, and in-destination coordination so every journey feels personal and seamlessly supported.

Apply Now View Open Roles

Role Overview

What this job involves

The Destination Concierge Specialist supports guests before and during travel by handling personalised requests, celebration moments, experience adjustments, and time-sensitive destination coordination.

You will work at the intersection of hospitality and logistics. The role requires grace under pressure, local resourcefulness, and the judgment to know what feels effortless to a premium guest even when the work behind it is complex.

Key Skills for This Role

The skills and behaviors that matter most.

  • Guest request handling
  • Destination knowledge
  • Service recovery
  • Partner coordination
  • Attention to nuance
  • Calm decision-making

Role Snapshot

Key details at a glance

Job title
Destination Concierge Specialist
Department
Guest Experience
Employment type
Full-time
Location
Colombo, Sri Lanka
Work model
On-site with field coordination
Experience level
Mid-level
Reporting to
Guest Experience Lead
Salary note
Competitive salary based on hospitality, concierge, and destination coordination experience.
Date posted

Responsibilities

Key responsibilities and day-to-day focus

  • Coordinate bespoke guest requests such as dining reservations, celebratory touches, specialist experiences, wellness appointments, and last-minute itinerary refinements.
  • Act as a key point of coordination between hotels, villa teams, chauffeurs, guides, and operational partners when guest needs shift in real time.
  • Maintain concierge-quality destination knowledge covering restaurants, cultural access, premium retail, wellness, special events, and family or couple experiences.
  • Prepare and communicate concise guest notes so service teams understand preferences, sensitivities, milestones, and special handling expectations.
  • Resolve in-destination issues calmly, professionally, and with minimal friction to the guest experience.
  • Track recurring request patterns and partner quality to help Elyndara improve its concierge offering over time.

Required Qualifications

What we need to see

  • At least 3 years of experience in concierge, guest relations, premium hospitality, or high-touch travel support.
  • Strong written and verbal English with composed client-facing communication.
  • Working knowledge of Sri Lanka's luxury hospitality landscape, guest expectations, and service etiquette.
  • Ability to coordinate multiple live requests without losing accuracy or warmth.
  • Comfort working flexible hours when guest needs or operational moments require it.

Preferred Qualifications

What would strengthen an application

  • Background in luxury hotels, villa management, destination services, or lifestyle concierge environments.
  • Relationships with premium local suppliers, wellness providers, dining venues, or specialist experience hosts.
  • Additional language skills relevant to international guest communication.

Who This Role Is Ideal For

Who tends to flourish in this position

This role is ideal for someone who finds satisfaction in anticipating needs, solving quietly, and creating moments of effortless hospitality that guests remember long after they travel home.

Success in 90 Days

What strong early performance looks like

  • Build fluency in Elyndara guest profiles, supplier standards, and the request patterns most common across premium itineraries.
  • Take ownership of live concierge requests with strong response times and polished internal coordination.
  • Establish trust with key hotel and experience partners so guest-facing refinements can be handled quickly and confidently.
  • Show mature judgment in balancing guest delight, feasibility, and brand standards.

Why Join Elyndara

Why this role is worth pursuing

  • You will sit close to the most human part of the journey: how a guest feels when small details are handled beautifully.
  • The role develops deep destination fluency and premium service instincts within a high-touch travel brand.
  • You will help define what concierge excellence looks like inside Elyndara as the brand continues to grow.

Role FAQ

Direct answers to common candidate questions

These answers are designed to help candidates and search assistants understand the role quickly.

Application

If this role sounds like your kind of work, we would be pleased to hear from you.

Send a polished application that highlights relevant experience, service mindset, and why this particular Elyndara role fits your strengths.

Apply for This Role Return to Careers