Operations Role

Operations and Itinerary Coordinator

Turn confirmed plans into flawlessly executed journeys with calm operational control.

About this role

This role handles booking execution, supplier coordination, itinerary documents, reservations, confirmations, and quality assurance for confirmed journeys.

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Role Overview

What this job involves

The Operations and Itinerary Coordinator takes confirmed journeys and carries them into precise execution. You will manage reservations, confirmations, supplier communication, itinerary detail, and the operational readiness needed for seamless delivery.

This role is ideal for someone who finds beauty in accuracy. A strong coordinator catches gaps early, keeps partners aligned, and ensures guests never feel the complexity behind the journey they are enjoying.

Key Skills for This Role

The skills and behaviors that matter most.

  • Reservation execution
  • Supplier coordination
  • Itinerary QA
  • Operational discipline
  • Deadline management
  • Accuracy under pressure

Role Snapshot

Key details at a glance

Job title
Operations and Itinerary Coordinator
Department
Operations
Employment type
Full-time
Location
Colombo, Sri Lanka
Work model
On-site
Experience level
Mid-level
Reporting to
Head of Operations
Salary note
Competitive package aligned with reservation accuracy, supplier coordination, and travel operations experience.
Date posted

Responsibilities

Key responsibilities and day-to-day focus

  • Manage post-booking operations including hotel reservations, experience confirmations, transport scheduling, supplier follow-up, and documentation accuracy.
  • Prepare and quality-check final itineraries so timings, inclusions, notes, and contact details are clear and consistent.
  • Coordinate with travel design, concierge, guest relations, and chauffeur teams to ensure smooth handovers and live-service readiness.
  • Track payment statuses, booking deadlines, release periods, and supplier confirmations with discipline.
  • Identify operational risks or missing details before travel commences and escalate them early with practical solutions.
  • Maintain reliable records across operational trackers, supplier communications, and guest files.

Required Qualifications

What we need to see

  • At least 3 years of experience in travel operations, reservations, itinerary coordination, tour operations, or premium hospitality execution.
  • Exceptional attention to detail and comfort working with high volumes of moving parts.
  • Strong written English and clear partner communication habits.
  • Confidence using spreadsheets, booking trackers, email coordination, and operational documents.
  • Ability to remain composed during deadline-heavy or change-sensitive periods.

Preferred Qualifications

What would strengthen an application

  • Experience in a DMC, luxury tour operator, reservation desk, or bespoke travel operations team.
  • Understanding of premium supplier expectations and guest-facing service implications.
  • Exposure to journey documentation, vouchers, operational packs, or itinerary QA processes.

Who This Role Is Ideal For

Who tends to flourish in this position

This role is ideal for an operations professional who takes pride in being the reason a complex plan feels effortless once it goes live.

Success in 90 Days

What strong early performance looks like

  • Learn Elyndara's operational standards, supplier network, file structure, and itinerary quality benchmarks.
  • Independently manage confirmed bookings with clear reservations, accurate documentation, and proactive follow-up.
  • Reduce avoidable gaps in handovers and show strong judgment when raising issues before they affect the guest.
  • Become a trusted operational anchor for travel design, guest experience, and transport teams.

Why Join Elyndara

Why this role is worth pursuing

  • You will play a decisive role in converting beautifully sold journeys into equally polished real-world delivery.
  • The role develops sophisticated coordination skills across premium travel products and partner networks.
  • You will work in a brand environment where operational quality is valued as part of the guest experience, not hidden behind it.

Role FAQ

Direct answers to common candidate questions

These answers are designed to help candidates and search assistants understand the role quickly.

Application

If this role sounds like your kind of work, we would be pleased to hear from you.

Send a polished application that highlights relevant experience, service mindset, and why this particular Elyndara role fits your strengths.

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